Reservations and Guest Relation Manager

Reservations and Guest Relation Manager

Hotels & Serviced Apartments

London City




£35,000 – £40,000+ plus bonus – and so much more… on!

The Company

Our client is an established, dynamic and progressive property investment company with residential and commercial interests across the UK. The company is launching an exciting new start up business, to provide serviced apartment accommodation in London to the corporate and leisure markets. The company has a portfolio of Central London properties ready to market for short and extended stays. As the entire property portfolio is owned by the company, this provides an exceptionally strong balance sheet that underpins their long-term success. To implement their future growth strategy, this boutique company is now actively seeking to appoint a Reservations and Guest Relations Manager.

The Role

What are we looking for in a Reservations and Guest Relations Manager?

The prime function of the Guest Relations & Reservations Manager is initially to maximise occupancy at the company’s high-end serviced apartment property situated in the City of London.

The successful Reservations and Guest Relations Manager will need to:

  • Have a strong working knowledge of the London short and extended stay market
  • Have experience in managing booking platforms to maximise occupancy
  • Be experienced in using social media to increase direct bookings
  • Have previous experience gained from working in busy reservations environment within the leisure and tourism market
  • Plan and organise workload to ensure that highest standards of customer service, satisfaction and care whilst meeting challenging conversion targets
  • Identify customer needs and convert enquiries to bookings
  • Deal with queries and bookings in a polite and efficient manner adhering to company standards
  • Build appropriate relationships with customers and bookers that encourage rebooking and the company as a preferred supplier
  • Encourage bookers to complete online surveys
  • Have a passion for delivering excellent guest experiences with a friendly disposition to smile
  • Be impeccable presented with excellent appearance interpersonal skills with a good command of English
  • Have bundles of self-drive and natural initiative
  • Have the natural ability to work to tight deadlines, be well organised and have exceptional attention to detail
  • Be ambitious to develop within a dynamic, progressive organisation
  • Provide proof to be eligible to work in the United Kingdom

The Future

With a wide array of other high-end UK property developments in progress the Directors are ambitious that, in due course, this role develops into an Asset Manager role overseeing the company’s broad portfolio of assets. The skills required to make a success of such a role with necessitate a broader base of financial skills and capabilities which the Directors are only too willing to teach.

The Rewards

  • Starting salary £35,000 – £40,000 per annum
  • Generous Bonus
  • Oh yes…and a fabulous future with a dynamic, privately owned property development company

What Next?

If you believe that you have the appropriate experience to make a success of this role of Reservations and Guest Relations Manager and would like to apply for the role please send me a copy of your CV, in word format to

Please Note: You must be resident in the UK and eligible to work. Unfortunately, due to the high volume of responses to our advertisements we are only able to respond to successful applicants. If you have not had a response from us within 5 working days, please assume that your application has not been successful.

Gordon Charles Recruitment is dedicated to recruitment in the Hospitality Industry.





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