Operations/Commercial Director – London Base (National Travel)

£100,000 +

The Business

An established and highly respected, informal QSR business operating from a number of prime sites across Central London. Founded some 8 years ago, the business has won a ‘cult following’ and the CEO is looking to focus a bit more on new developments and is therefore seeking a seasoned senior Operations/Commercial Director to take the business forward with the ambition to increase efficiencies and doubling turnover in the next 3 – 5 years.

The Operations/Commercial Director:

• Be brimming with Passion and Driven to Succeed
• Have sharp financial acumen with the natural ability to make strategic financial decisions
• Be a rational, analytical straight-line thinker
• Be naturally aligned to the company’s ‘one team’ culture
• Be a strong People Leader

The Rewards

• Salary in excess of £100,000
• Performance Incentives
• Equity
• The freedom to run the business alongside 3 other highly engaged board members

Next Steps

Director of Sales – Award-Winning Serviced Apartment Company

Base of £75,000

The Company

Our client, a ‘Sunday Times Best Companies to Work For’ Group, is an established, international, dynamic, progressive, company providing serviced apartment accommodation to the leisure and corporate market. Due to their continued success, and exceptional growth strategy, this global company is actively seeking to appoint a Director of Sales.

The Director of Sales will have these key essential attributes:

• A minimum of 5 years’ experience with a demonstrated track record of accomplishments in a Senior Sales and Business Expansion role – ideally in the Serviced Apartment industry
• Experience working in the Hospitality or Travel sector
• A proactive approach, the ability to be creative and find new ways of generating revenue
• Exceptionally well networked within the extended stay/travel industry
• Used to working and developing business relationships from senior executive level downwards
• Proven track record in winning profitable accounts from major corporates

The Rewards

• A starting salary of £75,000
• A bonus scheme
• Huge growth potential – 3 more locations acquired and now being prepped to go live within the next 4 years

What Next?

If you would like to know more or you would like to apply for this role of Director of Sales, please email me, Mark Coton. I look forward to hearing from you.

PLEASE NOTE: Only suitable applicants will be contacted. If you have not heard back from us within 3 working days please assume that your application has not been successful in this instance.

Director of Food and Beverage – 5* Luxury Flagship Hotel – Central London

£Highly competitive package + Extensive Benefits

The Company

Our client is a dominant global player in the full spectrum hotel market and is universally recognised for the quality of their employment and meeting the ambitions of their people.

The Operation

A luxury 5* Hotel with 300+ beautifully appointed bedrooms including 50+ luxury suites. The property features two restaurants, (1 with 1* Michelin Standard) various attractive all-day dining outlets, a fabulous spirit-led bar, a superb outdoor terrace, 4 large-scale functions rooms together with a number of beautiful Conference and Events rooms plus 24-Hour In-Room dining.

Who Are Looking For?

The Successful Director of Food & Beverage will be able to demonstrate the following:

• An impressive and progressive career in Food & Beverage. You will currently hold the position of Director of Food & Beverage in a highly respected 5* Hotel in a ‘World Class City’
• Previous experience working at Michelin level
• Strong strategic and analytical skills coupled with exceptional leadership skills – the role would see you accountable for a team of over 110 staff
• A naturally warm and engaging personality with the sharp vision and grit essential to evolve your business in an ever-competitive environment
• A burning desire to join a modern, progressive global business where you will undoubtably find career development. The opportunity to progress within the group would be natural progression for the role holder of Director of Food & Beverage

The Rewards

• A Highly Competitive Remuneration Package well in excess of £100,000
• Fantastic Executive Benefits
• Career Progression within this Global Group

What Next?

If you would like to know more or you would like to apply for this exciting Food & Beverage Director opportunity, please email me, Nick Charles, in strict confidence. I look forward to hearing from you.

PLEASE NOTE: Only suitable Director of Food & Beverage applicants will be contacted. We are sorry but If you have not heard back from us within 3 working days please assume that your application has not been successful in this instance.

Head of New Business Development/Head of Department (Newly Created Position)

Internationally Respected, Award-Winning London Venue Complex

Package to £75,000

The Company

Our client is an established, dynamic, progressive, firm providing a seamless ecosystem of shopping, eating and leisure venues, combined with office workspace and serviced apartments to the leisure and corporate market. Due to their continued success, and phenomenal growth strategy, this modern and forward-thinking company is actively seeking to appoint a Head of New Business Development to establish and then build and head up the proactive sales team of this iconic London venue.

The Role

The prime focus of this Head of Department role is to provide leadership to the London business development and account management teams and to influence, develop, implement sales standards and behaviours, designed to drive performance, revenue and profitability for the business. Influence, execute and monitor the sales strategy which targets significant growth in the next 3-5 years. Lead, motivate and engage a growing team, realise and bring to life the firm’s sales purpose.

The new Head of New Business Development will have these key essential attributes:

• A minimum of 5 years’ experience with a demonstrated track record of accomplishments in a Senior Sales and Business Expansion role – ideally in the Serviced Apartment industry
• Experience working in the Hospitality or Travel sector
• At least 5 years’ experience as a people manager
• A proactive approach, the ability to be creative and find new ways of generating revenue
• Exceptionally well networked within the extended stay/travel industry
• Used to working and developing business relationships from senior executive level downwards
• Proven track record in winning profitable accounts from major corporates
• Drivers Licence

The Rewards

• A starting package of c£75,000 including starting bonus
• A starting bonus scheme offering a further 15% of base salary
• The opportunity to build and head up your own team
• Huge growth potential – 3 more locations acquired and now being prepped to go live within the next 4 years

The is a truly amazing opportunity to join this well-funded (current and growing £3bn property portfolio) dynamic business as they embark on the next stage in their growth and development.

What Next?

If you would like to know more or you would like to apply for this role of New Business Development Manager, please email me, Mark Coton. I look forward to hearing from you.

PLEASE NOTE: Only suitable applicants will be contacted. If you have not heard back from us within 3 working days please assume that your application has not been successful in this instance.

OPERATIONS MANAGER – LUXURY SERVICED APARTMENT GROUP – LONDON

£50,000 package

Our client is a dynamic, progressive and privately owned luxury serviced apartment company with a global presence. Due to their continued success, and phenomenal growth strategy, this modern and forward-thinking company is actively seeking to appoint an Operations Manager to ensure the smooth running of a state-of-the-art location to ensure that guest expectations are met at the highest level, delivering a world class service and thereby maximising the revenue potential.

The Successful Operations Manager will:

• Have current Apartment Management experience gained from some of London’s best and boutique businesses
• Be experienced and proficient in putting the guest experience first
• Be responsible for dealing with inquires, complaints and general guest issues
• Have bundles of self-drive and natural initiative
• Have the natural ability to work to tight deadlines, be well organised and have exceptional attention to detail
• Be ambitious to progress within an expanding organisation

The Rewards for the Successful Operations Manager:

• A Salary of £45,000 per annum
• Bonus Potential on top of salary
• Huge growth potential – 3 more locations acquired and now being prepped to go live within the next 4 years

What Next?

If you believe that you have the appropriate experience and would like to apply for this fantastic Operations Manager position please apply. I look forward to hearing from you.

Please Note: You must be resident in the UK and eligible to work. Unfortunately, due to the high volume of responses to our advertisements we are only able to respond to successful Operations Manager applicants. If you have not had a response from us within 5 working days please assume that your application has not been successful.

Gordon Charles Recruitment is an Equal Opportunity Employer dedicated to recruitment in the Hospitality Industry.

The Establishment

Located within a Grade 1 Listed House in Mayfair, London this sumptuous operation consisting of a fine dining Michelin standard restaurant, several stunning private dining rooms including large courtyard garden, 2 beautiful bars and 40+ luxury bedrooms. The Club has around highly discerning 3000 members and 70 members of Staff.

The Role

Key Responsibilities:

• First line of contact for the Club Secretary – high level gate keeping via telephone, email and in person. Using initiative to handle enquiries personally before possibly escalating.
• Full Monday to Friday Diary and correspondence management for the Club Secretary – ensure daily schedule runs to time by monitoring time and location of Club Secretary.
• Work with Club Secretary to manage daily, weekly, monthly, annual meetings with preparation and agendas, oversee distribution of paperwork and follow up of actions.
• Forethought – working ahead as necessary to ensure the Club Secretary is fully prepared and necessary arrangements are made.
• Minute-taking at Sub Committee, Committee and Board meetings (and others as required); to be reviewed and edited by the Club Secretary.
• Managing agendas for weekly Executive Managers’ meetings.
• Organising occasional social events for the Executive Management team and help to organise the Christmas Staff party.
• Expense processing.
• Maintenance of an efficient filing system and document management system for projects and correspondence. Creating new systems when required.
• Drafting letters and emails as and when required.
• Maintaining stationery stock and franking machine supplies.
• Communications hub – direct people to necessary location/departments.
• Managing the initial introductions and research into Reciprocal Clubs.
• Administrative management of the Club’s Annual General Meeting.
• Managing and tracking Staff’s length of service and organising the annual ‘Ceremony of the Pins’
• Ad hoc projects from time to time.

The Qualities Required

• Proven track record of diary management, gatekeeping, minute taking, and operating at Executive level.
• Ability to work at Executive level with confidential materials and issues using discretion and common sense.
• High level organisational skills and attention to detail – takes responsibility for their own work.
• Expected to organise and manage their own workload by prioritising, and reporting back on completion – short daily update meeting with Club Secretary.
• Excellent communication skills in order to interact confidently and effectively with staff and external providers both verbally and written.
• Builds and maintains effective working relationships at all levels of seniority, both internally and externally.
• A proactive attitude, take responsibility and display resilience when encountering difficult people.
• Ability to deal with several projects at once, prioritise and work efficiently under pressure. Business Impact/Strategic Perspective.
• High level of confidentiality and integrity required – Autonomy/Judgement/Decision Making.
• MS Office skills Intermediate to Advanced Word and Excel.

The Rewards

• A salary of c£45,000 + Twice Yearly Bonus
• Healthcare and Pension (after qualifying period)
• The opportunity to work in a stimulating, non-corporate environment

What Next?

If you would like to know more or you would like to apply for this fabulous Personal Assistant/Executive Assistant opportunity, please email me, Nick Charles. I look forward to hearing from you.

PLEASE NOTE: Only suitable Personal Assistant/Executive Assistant applicants will be contacted. If you have not heard back from us within 5 working days please assume that your application has not been successful in this instance.